Returns and refunds

We want you to feel confident when ordering from WhiteWallWorks. This page outlines how returns, refunds, and replacements are handled.

Returns eligibility

You may request a return within 30 days of receiving your order.

To be eligible:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase is required

Made-to-order items

Many of our pieces are made to order.

Because of this, returns may not be accepted unless the item is damaged or faulty. Please ensure you are confident in your selection before placing an order.

Damaged or faulty items

If your item arrives damaged or defective, contact us within 48 hours of delivery.

Include:

• Your order number
• Clear photos of the issue

We will arrange a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within a few working days.

Shipping returns

Customers are responsible for return shipping costs unless the item is faulty.

We recommend using a tracked service, as we cannot guarantee receipt of returned items.